Frequently Asked Questions
Everything you need to know about your PRAO Fashion Jewellery experience.
How should I care for my PRAO fashion jewellery?
To maintain the shine, keep your jewellery away from water, perfumes, and lotions. Store each piece separately in a soft pouch or airtight box to prevent tarnishing and scratches.
What materials are used in your jewellery?
We use a variety of high-quality materials including brass, stainless steel, and zinc alloys, often finished with 14k or 18k gold plating and accented with AAA-grade cubic zirconia or faux pearls.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. For hygiene reasons, earrings cannot be returned unless they arrive defective.
Do you offer international shipping?
Yes, PRAO ships worldwide. International delivery times vary by country and typically range from 10 to 21 business days. Customs duties may apply upon arrival.
Are your products hypoallergenic?
Most of our jewellery is lead and nickel-free to minimize the risk of irritation. However, if you have highly sensitive skin, we recommend checking the specific material list on the product page.